ORDERS AND RETURNS
mountain king.co.uk orders can be returned for any reason within 15 days of the original delivery date. Returns are free for all countries, All returned products must be returned undamaged without any signs of use and complete with packaging, labels, manuals, and any other items included in the original package. If any of these conditions are violated, we may choose to refuse the return.
We can only accept purchases made directly from www.mountainking.co.uk. If you have purchased a Mountain King product via a third party retailer, please reach out directly to them to arrange your return.
Returns process:
Enter the e-mail address with which you made the purchase and the order number found in the order confirmation.
Select the items you wish to return.
Select the reason for return. Confirm return.
An e-mail will be sent to you once a member of the team has received your returns request.
START YOUR RETURN REQUEST
Fill in these fields to find your order and to start the returns process. Remember to insert the order number without including the # sign.
If you have an account, sign in with your email address.
If during the return process you encounter an error in generating the return label, please contact our customer service.
If you have an account, sign in with your email address.